John Deere has debuted its Machine Health Monitoring Center, which is situated in Iowa to ensure close proximity to product engineering teams. The facility is designed to connect specialists with customers and their machines to streamline equipment maintenance.
“We’re building on our rich machine monitoring legacy with the announcements of the John Deere Machine Health Monitoring Center and the dealer-driven Machine Monitoring Center,” said Jena Holtberg-Benge, director, John Deere WorkSight and ForestSight. “We believe John Deere and our dealers are uniquely positioned to seamlessly connect people, equipment, technology and insights to give forestry professionals a greater advantage.”
The John Deere Health Monitoring Center was showcased in the form of a simulated concept at CONEXPO-CON/AGG 2017. Here, equipment operators were able to see first-hand how dealers and customers could react and respond to critical issues.
At the center in Iowa, specialists are on hand to develop solutions based on machine data in real-time, reducing overall downtime and inefficiency.
“Data from thousands of connected John Deere machines flows here,” said Tim Worthington, manager of product support services at John Deere Construction & Forestry. “The Machine Health Monitoring Center is the central nervous system of our monitoring network. While dealers focus on addressing issues that may immediately impact our customers’ fleet, the Center keeps an eye on the big picture, drawing from the collective intelligence gained through data from thousands of machines. It enables us to develop and deploy solutions to repair machines faster and help our customers avoid unexpected downtime altogether.”