In an effort to provide a new machine monitoring solution for its customers, the John Deere Construction and Forestry division is introducing John Deere Connected Support™. It leverages a series of dealer and factory tools to increase productivity, reduce downtime, and ultimately improve efficiency on the jobsite.
“With John Deere Connected Support, dealers take a proactive approach, efficiently improving service and the customer experience,” said Jim Wagner, manager of Connected Support. “Dealers remotely monitor machines, leveraging two key tools - Service ADVISOR™ Remote and Expert Alerts – which provides them with the information needed to act quickly to avoid or reduce machine downtime. This strategy was designed to ensure John Deere machines are kept in peak operating condition, resulting in increased productivity.”
Connected Support’s Service ADVISOR Remote feature allows dealers to diagnose and repair problems from other locations. The dealer can easily analyze the machine in real-time from afar, or set a trigger point to record intermittent conditions. This provides a deeper look at the equipment’s health.
Expert Alerts are another part of Connected Support that customers will appreciate. Developed by John Deere machine health analysts, Expert Alerts equip technicians with the information they need to bring the right part to the machine the first time – this means that the machine is back in working order as soon as possible.For more information on John Deere Connected Support, contact your local dealer or visit www.JohnDeere.com.