John Deere has announced that it is launching its Big Parts Promise program to ensure that construction customers always have production-class equipment parts available to them when needed.
Under the program, Deere customers will be able to access a variety of critical parts at their nearby participating John Deere dealer. The goal is to have the parts quickly installed, but if they are unavailable by the end of one business day, Deere will pay for them. In general, production-class equipment parts can be replaced within two to three hours.
Customers who request major parts are guaranteed to receive them by the following business day, or freight is free. This applies to engines, axles, transmissions, pumps, motors, valves, and final drives.
"We are deeply committed to our customers' success, so we're putting our money where our mouth is," said Amy Asselin, manager, global parts and service marketing, John Deere Construction & Forestry. "We recognize that many of our customers operate all hours of the day, seven days a week and can't afford unplanned machine downtime. We developed the Big Parts Promise because we're extremely confident in our ability, and our dealers' abilities, to provide the highest level of service to our customers. It ensures that we have parts where they need to be, when they need to be there."
The machines covered under the Big Parts Promise program include the 260E, 310E, 370E, 410E and 460E articulated dump trucks; 1050K crawler dozer; 470G, 670G and 870G excavators; and 744K-II, 824K-II, 844K-II, and 944K wheel loaders.